‘Positive’ NHS staff satisfaction scores at East Surrey Hospital have been welcomed by health bosses.
The national NHS Staff Survey has ranked Surrey and Sussex Healthcare NHS Trust (SASH) in the top 20 per cent of hospitals across the country as a place to work and receive treatment, and also as somewhere patients receive quality care.
Staff also felt their role makes a difference to patients and that they were part of a strong team providing high quality care to patients.
Michael Wilson, chief executive of the trust, said: “I am delighted to see how positive staff feel about working at SASH and the strong link with this and the quality of care they know they are able to provide.
“Not only is this important for everyone at SASH it is, of course, especially important for our patients and the people we care for.
“Given the ongoing pressures we have experienced locally and in the NHS more generally, I am particularly encouraged that staff feel motivated and able to contribute to improvements in the way we provide care and our plans for the future.”
Redhill’s East Surrey Hospital serves residents living in the north of the county, including Crawley and Horsham.
A total of 66 per cent, an increase on last year, of staff from across the organisation completed the survey – compared with a national average of 42 per cent, with their very positive responses putting the trust in the top 20 per cent nationally for 22 of 32 areas covered by the survey including: staff engagement, staff motivation, staff recommending SASH as a place to work or receive treatment, effective team working, support from managers and good communication between senior managers and staff, quality training, learning and development, and using feedback from patients effectively to improve the care provided.
Mr Wilson added: “As well as showing us where we are getting it right the results also give us a valuable insight into areas where we need to focus.
“I am proud of the commitment of all our staff to making a difference to the people we care for and delighted that this is reflected in how motivated they feel and in their recommendation of SASH as a place to work and to receive care.”
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