A care home under new management has been rated ‘Good’ following an unannounced inspection by the Care Quality Commission.
The inspectorate rated the service at Francis Court, Borers Arms Road, Copthorne, ‘Good’ for safety, care, responsiveness and leadership and ‘Requires Improvement’ for effectiveness.
New manager Nicola Palladino has been in the job for four months.
Inspectors noted: “After a period of significant change, people, relatives and staff spoke positively of the new registered manager and the stability she had brought to the home.
“A significant number of new staff had been recruited and the home had reduced their reliance on agency staff to cover shifts. This had a positive impact on people as they were familiar with the staff supporting them. One member of staff told us, ‘So far everything is going in the right direction.’ A relative said, ‘In every way I am very pleased.’”
The report was published on Wednesday (April 15). People told inspectors they enjoyed living at the home and received good support from staff. It was reported a resident described the staff as ‘top class’.
The document stated: “People were treated with kindness and respect. One person told us, ‘The staff talk to me and they would help without any doubt.’
“There was a friendly atmosphere at the home. People and staff were seen to enjoy each other’s company, to joke and laugh together.
“People, their relatives and staff felt involved in decisions relating to the home. The culture was one of collaboration.
“There were enough staff on duty to meet people’s needs safely.”
Staff understood safeguarding procedures and the home was well-led.
The inspection took place on March 4 and 5.
Francis Court was providing in-house care to 52 residents at the time.
The service’s effectiveness was the only area reported to require improvement.
Inspectors said staff had not always attended refresher courses, regular supervision or appraisal. Electronic and paper records in residents’ care plans had inconsistencies.
The inspectorate made recommendations on how the home tracked staff training, supervision and appraisal. It suggested improvements concerning how people’s care and support needs were recorded.
Inspectors said the home has made an application to lift a restriction on the number of residents it can care for.
The home was registered to provide nursing and residential care for up to 87 people.
The number was restricted to 52 due to a condition imposed on the provider’s registration.