A Horsham orthodontist has confirmed the closure of its Horsham premises, despite reassuring customers it would remain open.
Total Orthodontics in Worthing Road informed customers its branch had closed on its website.
The notice said: “Please note: Total Orthodontics Horsham has now closed.
“Please contact Total Orthodontics Crawley for further details on 01293 540 003 at email@example.com”
The closure comes just months after an NHS shake-up which will see a new practice open in Horsham, run by NEO Orthodontics.
In December an NHS England South East spokesman said: “Some of the contracts to provide orthodontic services in Kent, Surrey and Sussex are coming to an end in March 2019.
“As a result NHS England has carried out a procurement process to award new contracts.”
At the time Simon Nezic, area manager for Total Orthodontics, said: “I’d like to reassure patients that Total Orthodontics Horsham will remain open.
“We will continue to take NHS patients until March 31, and any patients already receiving treatment will continue to be seen by the dedicated team here.
“This move does not affect any private patients, and we will continue to welcome them both now and in the future.”
But now Ruth Chesmore, M and A, Integration and NHS Commissioning Director, Bupa Dental Care has spoken out about the ‘difficult decision’ to close the practice.
She said: “It was our intention to keep the practice open but, despite our best efforts, staffing shortages meant we were unable to do this.
“We have contacted all existing patients who have been offered the choice of either continuing their care with Total Orthodontics from our Crawley site, or transferring their care to an alternative provider, which includes a practice in Horsham.
“We have received very positive feedback about our service from patients and the majority have opted to continue to receive care from Total Orthodontics. We are working with them to make the transition as smooth as possible.
“Total Orthodontics Crawley is a new, purpose-built facility which opened on 1 July. Patients benefit from modern facilities and extended opening hours. It is a few minutes’ walk from Three Bridges train station with regular trains direct from Horsham, which take around 15 minutes.
Total Orthodontics Crawley is based at 74-76 Stagelands, Langley Green, Crawley, RH11 7PF. The team can be contacted on firstname.lastname@example.org or 01293 540003
Read more: Wiston Steam Rally 2019 draws the crowds