Crawley Town Football Club has come to the rescue after a long-time fan feared a health problem would leave him unable to watch the Reds play.
Season ticket holder John Steward, from Southgate, suffers with osteoarthritis and feared he would fall as he made his way up to his seat in the West Stand.
Reluctantly, Mr Steward, 74, decided not to renew his ticket – until the club stepped in with a solution.
Ryan Murrant, marketing manager, said: “We contact all our fans who hadn’t renewed their season-ticket and Mr Steward explained that because he suffers from osteoarthritis he struggles with the steps leading to his seat in the West Stand.
“He was scared he might fall but he didn’t want to move seats. It wasn’t practical for the club to install a railing but after we invited John down to see if we could resolve this we decided to allow him to access his seat through the media room.”
The new route means Mr Steward only has to navigate a few steps down to his seat - and he has renewed his season ticket for the fifth year.
He said: “Everyone at the club from the CEO Richard Low downwards have been so helpful over this.
“At one stage it looked as if I might not be able to watch my beloved Reds so I’m delighted the club have been able to help in this way. They have really looked after me.”
Richard Low said: “Fan engagement is a massive thing for us. The Football League have recognised the work we have already done but there is so much more we can do in the future and looking after a supporter like John is just a small part of that.”