Thousands of passengers jetted off from Gatwick Airport without their luggage following a baggage handling fault.
About 3,000 bags did not make it to their holiday destination on Sunday (August 18) after an oversized bag got wedged in one of the North Terminal baggage sorters and damaged it.
The sorter was out for about nine hours between around 5.30am and 3pm.
The airport said extra staff sorted the baggage manually. Any items not loaded in time were put on the next available flights and most passengers were reunited with their bags within 24 hours.
A spokesperson for Gatwick said a total 22,000 made it onto the correct aircraft that day.
The spokesperson said: “On Sunday there was a technical issue with one of the baggage sorting systems in the North Terminal. Extra resource was drafted in to manually cage the bags for loading.
“This ensured that the vast majority of bags were loaded on to planes without issue. We worked closely with our airlines and their baggage handlers to make sure that any missed bags were loaded onto the next available flight so passengers could be reunited with their luggage.
“We apologise to any passengers who may have had their flights impacted on Sunday as a result of this issue.”