A SHOREHAM care home has been told improvement is required in all areas following an unannounced inspection.
The Care Quality Commission (CQC) recognised that efforts had been made at Kingsland House Care Home but said more needed to be done.
Inspectors visited the home, in Kingsland Close, on January 8 and 9, and the report was published last week.
The CQC looks at whether a service is safe, effective, caring, responsive and well-led. The home was rated as ‘Requires Improvement’ in all categories, and overall.
Kingsland House provides nursing care for up to 71 older people with a physical disability, dementia and related mental health conditions. At the time of this inspection, there were 60 people living at the home.
The home includes the Memory Lane Community, dedicated accommodation for people with a dementia, and the Bluebell Community, where people with complex and general nursing needs live. Services include nursing care, end-of-life care, respite care and short breaks.
We observed that care was given with respect and kindness but it was clear that some people had to wait for too long for the help they requiredCQC inspectors’ report
The inspectors said: “People told us that they felt safe in the home. However, staffing levels did not ensure that people received all the support they required at the times they needed.
“People told us that at times, they had to wait for assistance to get up in the mornings. We observed that staff were rushed and had little time to spend with people outside of delivering care to them.
“People were treated with kindness and compassion. Although we observed that staff at times appeared busy and rushed, we saw no signs of impatience with people.
“Staff appeared dedicated and committed. We observed that care was given with respect and kindness but it was clear that some people had to wait for too long for the help they required.”
Since the manager, Ms Julia Galloway, had been in post, she had prioritised making sure shifts were covered.
Staff told inspectors good training was provided but morale was low. The manager said joint handovers and daily meetings had been introduced to help promote a whole team ethos and approach.
The report states: “There was a core team of staff who knew people well and understood their needs and wishes. It was clear that they cared about the people.
“We found examples of good care and a quick response to changes in people’s needs. People’s nutritional, health and personal care needs were assessed, planned for and met.
“People were supported at the end of their lives to have a comfortable, dignified and pain free death.”
Barchester Healthcare Homes issued a statement on Monday.
A spokesman said: “Following the inspection of Kingsland House at the beginning of January, we took immediate action and have already put in place a number of improvements to address the issues raised.
“We would like to reassure everyone of our commitment to provide the highest quality of care to those residing at Kingsland House and to emphasise that their health and wellbeing is at the forefront of everything we do and are doing.”